Order Related FAQS
Where am I able to ship to?
We can ship to virtually any address in the continental U.S., except P.O. Boxes or Military APO/FPO addresses. Please use an alternate shipping address. Note that there are restrictions on some products.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page. Please ensure your shipping address is correct. Orders are shipped to the address provided, and we are not responsible for incorrect addresses
How fast will my order ship?
Your order will ship as quickly as possible. Orders will typically ship within 1-3 business days. Shipping time frames are subject to change during holidays, due to weather exceptions, and during peak season.
Can I cancel or make changes to my order?
Our goal is to process your order as quickly as possible, and because of that, it is unlikely that we will be able to make any edits or adjustments to your order once it’s been submitted. This includes ordered items, modifying sizes or patterns, canceling orders, and changing the shipping address. Returns can be requested online through our returns portal.
How will my order ship?
We ship all orders from our Oelwein, Iowa address using UPS or USPS Ground Advantage. As soon as your order leaves our facility, an email with a link to your tracking information will be sent. Sometimes our automated emails will filter to your Spam, Junk, or Promotional folder. Please check there if you do not see your confirmation email in your inbox, as that’s typically a good indicator of what inbox your tracking information will filter to. We currently cannot accept P.O. Boxes or Military APO/FPO addresses. Please use an alternate shipping address. ScentLok Technologies cannot guarantee delivery times once your package leaves our warehouse. Delays are possible with the carrier during transit. Please ensure your shipping address is correct. Orders are shipped to the address provided, and we are not responsible for incorrect addresses
5-7 Business days / Free Standard Shipping
In-stock orders generally ship within 1-3 days. Once in transit shipments normally take around 5-7 business days to arrive. Continental US ONLY. Delivery is NOT available to APO/FPO addresses or PO Boxes.
2 Business days
In-stock orders placed by 1:00 pm EST (Monday – Friday) are guaranteed same-day shipment. Your order will arrive in 2 business days by the end of the second business day. Continental US ONLY. Delivery is NOT available to APO/FPO addresses or PO Boxes.
1 Business day
In-stock orders placed by 1:00 pm EST (Monday – Friday) are guaranteed same-day shipment. Your order will arrive by the end of the next business day. Continental US ONLY. Delivery is NOT available to APO/FPO addresses or PO Boxes.
I only received part of my order, where is the other part?
Occasionally we will ship orders in multiple shipments. You will receive a link to your tracking information, and will be able to track both shipments. This typically happens when an OZ Combo is ordered due to the size of the item. If you’re missing an item, please reach out to us at [email protected] so that we can look into this for you.
Where is my order and how do I track it?
ScentLok Technologies will send a tracking email you can use to track your package while in transit. If you haven’t received your tracking information, please check your Spam, Junk, or Promotional folder. If you were logged into your account you can also track your order’s status via your account.
My package says delivered but I can't find it, what do I do?
Before reaching out, ask the other members or your household and any neighbors close by. If it still hasn’t shown up, contact the local carrier who delivered and ask where they put the package, and who dropped it off. The carrier will have the most up-to-date information, and in most cases the package is usually found. If you’re still unable to locate your package after contacting the carrier, please contact us at [email protected] and we will help you resolve the issue as quickly as possible.
Do you ship to Canada?
Do you ship internationally?
Does ScentLok offer a military discount?
Can I use multiple discount codes?
Can I use multiple credit cards on an order?
Can I use multiple Scentlok digital gift cards on an order?
When will a product be back in stock?
Do you restock closeout items?
RETURNS RELATED FAQS
How do I process my return?
Gear must be new, unworn, and returned within 60 days of the original purchase date. Please go to our return portal HERE and fill out the form to create a Return Authorization.
To request your return you will need both the Customer PO from your original sales confirmation email (or packing slip) and the email address tied to the order.
**Make sure to keep your tracking number until your return is complete**
Please keep in mind that during peak seasons returns and exchanges can take up to 4 weeks to complete once we receive your product.
Where do I send my return?
Once you have completed the Return Authorization process outlined above, you will be given the Return/Exchange shipping address. Please do not send any returns or exchanges to our Muskegon office unless instructed to do so by our Customer Service team.
Can I exchange an item for a different size/pattern/model?
We do not currently have an exchange policy. You will need to return the item for a refund and then reorder in the correct size. All returns must have an RMA number associated with them before shipping back. We ask that you pay to return the item to our facility. If your reorder does not meet our free shipping minimum we will provide you with a free standard shipping code.
I received a gift, but it doesn't fit. What are my options?
In many cases you can ask the person that gave you the gift to help you return the item and reorder in the correct size or a different pattern. If you’re not able to do this, contact our customer service department. We will assist you in setting up a return for the retail value of the item in the form of a digital gift card for use on our website.
The return portal won't accept my order information, what do I do?
I used points on my order, how do refunds work?
GarmeNt Care
How do I take care of my garments?
Please refer to our garment care section of the website to learn how to properly take care of your garments HERE.
Can I wash my ScentLok suit?
How often should I wash my ScentLok garments?
ScentLok garments can be washed when necessary. However, less washing is generally preferred. We recommend laundering garments only when spot cleaning is no longer sufficient, for example, when they become muddy, bloody, or heavily soiled.
Because activated carbon is integrated into the garment, excessive laundering may increase the likelihood of carbon migration within the garment over time. For this reason, garments should be washed only as needed and always according to the care instructions provided with the product.
Use cold water, a gentle cycle, and scent-free detergent. Avoid bleach, fabric softeners, starches, detergents containing UV brighteners, and heavily scented laundry products.
Should I use scent cover products & sprays on my ScentLok suit?
We do not recommend applying cover scents or animal-based scents directly to garments containing activated carbon technology. Activated carbon is designed to adsorb odor molecules, including those found in cover scents and animal scents. Saturating garments with additional scents may reduce the carbon’s ability to adsorb human odors while in the field.
Unscented scent-management products may be used as part of an overall scent-management routine.
How should I store my ScentLok garments?
Can I use the same dryer I use for my everyday clothes to reactivate my Scentlok suite?
How often should I reactivate my garments?
For maximum odor adsorption, we recommend reactivating garments before first use and approximately every 40 hours of field use, following the care instructions provided with the garment.
When not in use, garments should be stored clean, dry, and in an airtight container to help preserve performance.
How do I care for my Reactor Vest?
Ozone Questions
Do you have copies of the OZ Manuals to download or print?
Nfuse Ozone Sprayer manual here.
OZ RADIAL EZ manual here.
OZ RADIAL NANO manual here.
OZ100 manual here.
OZ Power Bank manual here.
OZ20HD Vehicle Deodorizer manual here.
OZ Renew + Clean Chamber Bag Combo manual here.
OZ Renew + Gear Chamber Combo manual here.
OZ Rolling Chamber + OZ500 manual here.
OZ 500 manual here.
OZ20B manual here.
How long should I run the OZ Rolling Chamber + OZ500 Combo to reactivate my gear?
How long does the OZ RadialEZ and OZ Radial Nano take to charge?
How long will the OZ units run when turned on?
Can I use OZone with my ScentLok garments?
Ozone generators may be used as part of a scent-management regimen. However, repeated ozone exposure may contribute to the degradation of elastic and rubber components over time.
Ozone should not be used on safety equipment, harnesses, or other life-safety products. Always follow the manufacturer’s instructions for ozone-generating devices.
Product Related FAQs
How important are the gloves to the ScentLok system?
Gloves are ideal for not leaving scent when on the way to and from the stand, handling decoys and equipment or when touching brush or limbs.
How long will my ScentLok suit last?
How long does the carbon last?
How will I know when it is time to reactivate my ScentLok suit?
I’ve heard that the headcover is the most important part of the suit. Can I wear only the headcover and effectively control my scent?
What is the temperature rating of your clothing?
I’ve heard it takes over 900° to reactivate a ScentLok suit, is that true?
I am having trouble finding my kisser button and shooting with the head cover on, what should I do?
What do I do if I am being winded in ScentLok clothing?
What happens if it rains when I’m wearing ScentLok products?
I’ve heard trained dogs can find people in ScentLok suits. If that is true, how can it work on whitetails?
How should I prepare my garments before hunting?
Before first use, reactivate garments according to the care instructions provided with the product.
Store garments clean and dry in an airtight container when not in use. Prior to hunting, ensure garments are free of foreign odors and have been properly cared for according to the garment instructions.
ScentLok garments are designed to be part of an overall scent-management strategy that includes proper garment care, storage, personal hygiene, wind management, and hunting practices.
What should I do if a deer detects me?
No scent-management product can eliminate every factor that may influence animal detection. Wind direction, entry and exit routes, hunting pressure, personal hygiene, garment care, storage practices, and overall hunting strategy all contribute to success in the field.
ScentLok products are designed to help manage human odor as part of a complete scent-management approach.
Can I use permethrin insect repellent on my ScentLok garments?
Occasional or sparing use of permethrin spray on ScentLok garments containing Carbon Alloy® technology is not expected to damage the garment based on our internal testing. The garments tested did not exhibit delamination, and no residual chemical odor remained after laundering according to care instructions.
However, because activated carbon is designed to adsorb odor molecules, permethrin may occupy some of the carbon’s available adsorption capacity. As a result, applying permethrin directly to carbon-containing garments may reduce the garment’s ability to adsorb human odors while in the field.
For best results, we recommend treating non-carbon base layers, socks, and other non-carbon garments and allowing them to dry completely before use. While occasional application to outer carbon-containing garments is unlikely to cause immediate damage, frequent or repeated applications have not been extensively tested and are not recommended.
Always follow the permethrin manufacturer’s instructions and allow treated garments to dry completely before wearing.
Warranty/Guarantee
Does ScentLok have an apparel warranty?
Please see our lifetime apparel warranty information here.
Is there a warranty on the OZ products?
Brand Ambassador Program
I'm interested in sponsorship, do you have a Pro-Staff program?
We do have a Brand Ambassador program! The ScentLok brand ambassador program is comprised of ScentLok Pro-Staffers who create, promote and engage in socially driven content regarding all things ScentLok. Our brand ambassadors assist us in growing awareness of the ScentLok brand as well as promote products, practices & technologies to the world via social media.
The first step is to fill out an application, which you can find here:
Once your application is submitted you should hear back within approximately 2-4 weeks via Facebook messenger. Thank you for your interest and good luck!
Guides and Outfitters
Do you have a guide and outfitter program?
Account & Login
I can't log into my account?
Please go to the top right of the website where you will see Sign In / Sign Up. If you click on Sign In and then select Forgot Your Password? it will send the email address you signed up with a password reset email. If issues still persist please contact our customer service team at [email protected]. Make sure you’re using the same email you registered with. If the problem continues, contact our customer service team and we’ll help you regain access.
How do I reset my password?
Click “Sign In” at the top of our site, then select “Forgot Your Password?” and follow the prompts. You’ll get an email with a link to set a new password. Check your spam/junk folder if it doesn’t show up.
How do I check my rewards balance, and how do I redeem my points?
You can check your rewards balance anytime by logging into your account and clicking “Rewards” in the menu — your available points will be shown there.
When you’re ready to redeem:
- Add your items to the cart.
- At checkout, choose how many points you’d like to redeem (in $20 increments).
- After redeeming your points, refresh the checkout page so the discount applies to your cart total.
- Complete your purchase as usual.
Log into your account and click “Rewards” in the menu to view your points and redemption options.
Promotions & Discounts
Do you offer promo codes?
We occasionally share special offers via email, social media, or for first-time customers. Sign up for our newsletter to be the first to know.
Why didn’t my discount apply?
Check that the promo code hasn’t expired, meets any minimum order requirements, and is entered exactly as provided. Only one code can be used per order.
Can I combine promo codes?
No — only one discount code can be applied per order.
Miscellaneous
I can't log into my account?
Please go to the top right of the website where you will see Sign In / Sign Up. If you click on Sign In and then select Forgot Your Password? it will send the email address you signed up with a password reset email. If issues still persist please contact our customer service team at [email protected].
Can I purchase a gift card?
Absolutely! You can purchase a digital gift card directly from our webstore HERE.