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The Scentlok website uses essential cookies to make our website work. We would also like to use analytics cookies to improve your user experience. Non-essential cookies will be set only if you accept. For more detailed information about the cookies we use, see our Cookie Policy.
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Email: [email protected] We are working hard and take every issue seriously. Due to the high volume of emails we receive during the season, our response time can take longer than our normal 1-3 business days. Please be patient as we work through your inquiries. We are a small team over here, please provide us with as many details as possible to help us expedite your request.
RETURN POLICY
You may return most new, undamaged items within 30 days of delivery for a full refund. If the return is a result of our error (you received an incorrect or defective item, etc.), we’ll also pay the return shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
YOU MUST HAVE A RETURN AUTHORIZATION NUMBER ON YOUR PACKAGE IN ORDER FOR YOUR RETURN TO BE PROCESSED.
